Process | Motivation | Communication | Execution
Based in Hampshire, UK, Optimal Action Ltd was established in 2008. Our mission is to help our Clients to become more effective with their customer facing business and to sell more by providing an exceptional customer experience. We focus on our customers’ business issues, demonstrating understanding, building relationships and ultimately becoming their trusted advisor.
At Optimal Action, we believe that although technology is now a cornerstone of every business, more fundamentally, it is the employees that make the difference between an average business and an excellent one.
Optimal Action work with our customers to identify processes and strategies that are not working efficiently and by facilitating inter and intra departmental communication we help optimise and develop new processes.
Process and strategy however, are not enough, if the staff are demotivated, process almost becomes irrelevant, and employee adoption is compromised. Customer churn increases, and revenues start to fall. That puts immense pressure on the sales force.
What’s more, contact centre/support centre staff leave the business; employee churn and training costs increase; it can become a downward spiral.
Optimal Action Ltd works with organisations around the world to:
- Develop Sales and Marketing strategies
- Deliver sales training
- Increase employee performance
- Understand and manage employee motivation
- Provide Business Development Services
- Develop Channel Strategies
- Build cross sell/ up sell strategy
Our clients range from some of the largest organisations in the world to small and medium sized businesses all benefiting from an agile business delivering exceptional service.
Optimal action offers a full range of business services for all customer facing aspects of business. We provide a close working relationship and unrivalled service, drawing on a global network of industry and technology experts.
With over 50 years of experience, our consultants experience spans,
Enterprise social networking
Conrad Hoe, Managing Director
Peter Bramley, Business and IT Solutions