Process | Motivation | Communication | Execution
Optimal Action becomes a reseller of live agent chat with the web chat company.
Commenting on the initiative, Conrad Hoe said “being able to provide our customers with the ability to have a live chat facility on their site without having to hire any additional staff, means that they can sell more and deliver a better quality of service even when their office is closed”
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Optimal Action launches Optimal Assistant services.
As a direct result of customer requests, we are delight to announce Optimal Assistants. Optimal assistants provide temporary cover for small or large office administration tasks including Reception, Switchboard, filing, archiving and general office management.
ACI Worldwide praise Optimal Action Sales Training
Optimal Action has been delivering Sales training twice a year since 2010 for ACI Worldwide - Payment Systems provider .
This training is for the seasoned sales and sales support employees along with newer members of the business. The customised sessions have been delivered in the UK, Middle East and Europe across multiple teams.
Commenting on the training, Sylvie Boucheron-Saunier (Vice-President, Central & Southern Europe ) said “I've notably been impressed by the ability of Conrad to transfer his knowledge in a very professional way, with simple, strong and proven models. His methods have proved deeply practical, which is definitely what sales teams need. With Conrad you know that models that look good on paper are also going to translate into action ...
... and you never get bored when you have a training with him. He behaves with a lot of humility. He's one of the best trainers I've had the chance to work with and I strongly recommend him “
UK Athletics purchase the Clearvale Enterprise Social Networking Solution and Optimal Action Adoption services
Motivation audit benefits are self evident in Global corporation. Optimal Action has been working closely with Team Practitioners Extra Dimension in our largest joint client with outstanding results.
Motivation Audits are helping managers and staff to identify what really keeps them motivated. “In at least 2 cases we have facilitated the transfer of staff from one team to another, providing a win win result for the individuals and managers” Commented Conrad Hoe - Managing Director of Optimal Action Ltd. “there is no doubt in my mind we have saved this company many tens of thousands of pounds” he said.
The coaching solutions toolbox join Optimal Actions' Authorised practitioners
Extra Dimension sign as Team Practitioner. Commenting on the appointment, Alan Adiar, owner of Extra Dimension said "I'm, delighted to be a Team Practitioner, Optimal Action clearly understand my target markets and have many business values in common with Extra Dimension. This is somebody I can trust and work with"
Optimal Action becomes one of the first Business Practitioners for Motivational Maps. "I'm really looking forward to making a big difference to the performance of many of our clients" commented Conrad Hoe. "At last there is a way to measure the motivation of employees, and what's more, we are now able to offer our clients strategies to maintain and increase there staff motivation","Optimal Action has always been about delivering real benefits. Forget ra-ra, this is science and a real way to mathematically measure motivation" he said.